The Cost of Being Unremarkable
This morning I was reading an article over at Church Relevance, in which he gives this quote from Robert Stephens, founder of Geek Squad:
“Marketing is a tax you pay for being unremarkable.”
To understand the quote, you must realize that by marketing he’s talking about promotion: the ads, flyers, radio spots, etc.
This quote gave me a catalyst to begin thinking about something else. Recently, Starbucks launched their first TV advertisements here in the US. But consider what Howard Schultz, CEO of Starbucks and idol of caffeine addicts everywhere, said just a decade ago:
“By its very nature, national advertising fuels fears about ubiquity.”
Starbucks themselves have said that national ads state ubiquity. In choosing to run these ads, Starbucks has established themselves as the McDonalds of the coffee industry. They’ve gone back on their ideals, what made them remarkable. Starbucks was held up as the poster child that word-of-mouth is better than any TV ad or billboard, especially if you get your words into the right mouths. They can’t claim that title anymore. Their rapid growth has caused a decline in quality.
Don’t get me wrong, I’d still choose Starbucks over any other coffee place, and it’s still a very awesome, remarkable coffee shop. But they’ve fallen below what caused them to be remarkable: being better than everyone else at what they do. So now they have to pay the “marketing tax” to maintain the hold they have. They’ve gotten too ubiquitous, and feel comfortable where they are, a dangerous place for any business to be.
A ministry that is remarkable will get people talking, no doubt. A one time remarkable thing won’t cut it though. You’ve got to provide a consistent pattern of remarkability, or you’ll get a word-of-mouth blitz, then see a sharp decline. Find out what works. What works in LA (Los Angeles) may not work in LA (Louisiana). What works at the church next door may not work for you. Don’t become ubiquitous. Allow yourself to push boundaries, go beyond, and find out your potential. Do something uncomfortable. Because the way I see it, remarkable is the only way to keep your ministry alive.